Canadian keynote speaker, business advisor, editor of TheCoolHunter.net
Working globally with a focus on customer experience, design, trends, branding, innovation, tourism and retail
Tuija Seipell (@tuijaseipell)
Tuija Seipell is a Canadian keynote speaker and business advisor who is both passionate and inspiring. She is not afraid to talk about or express emotions, so her stories and examples stay with people, leading to change. Some of her most-requested presentation topics:
Customer Experience: Good Enough is not Good Enough • Cold is Cool • Design Thinking: Always a Prototype • Show Me a Reason to Love You • Design is How It Feels • Design: The Underused Competitive Advantage • The Curse of Knowing
International Technology Startup Event
In November 2015, Tuija addressed more than 5,000 people in Helsinki at SLUSH. This is one of the world's largest technology startup events, attracting participants from 100 countries. Her topic was Design is How It Feels and TechTrends chose it as one of its Seven Lessons for Startups. This presentation is available on YouTube (below).
Resonant Experience for NIKE
Tuija delivered an inspiring keynote presentation on Creating an Emotionally Resonant Customer Experience at the 2013 NIKE Inc. Direct to Consumer Global Retail Design Off-Site, held in Whistler, British Columbia, Canada. Her message to NIKE in this 2010 Olympic Winter Games Host City: Sport is magic. Sport is emotion. Sport is the best in us.
International Wedding Photographers in Rome
In April 2017, Tuija spoke at Way Up North, an international conference of wedding photographers at Teatro Italia in Rome, Italy. Her presentation was unique on the program, and earned her an invitation to a repeat engagement in Stockholm, Sweden early in 2018. An introductory video now on YouTube (below) kicked off Tuija's presentation.
Video created by Javier Mariscal Ariza
Brand Relaunch at New York Fashion Week
During New York Fashion Week in 2016, Tuija was invited to give a talk and lead a discussion about the Modern Nordic Woman for a major cosmetics brand’s relaunch media event at Spring Place in SOHO. After giving a presentation in Helsinki in the morning, she jetted across the Atlantic and was chauffeured directly to the event. The next day she took time to visit MOMA and Times Square.
Arctic is Magic for International Tourism
In November 2015, Tuija delivered two keynote presentations at the launch conference of Visit Arctic Europe in Tromsø, Norway. The event marked the beginning of an ongoing joint tourism initiative involving Sweden, Norway and Finland. Reflecting her long experience as editor of TheCoolHunter.net, Tuija opened the event with a presentation called Cold is Cool. The next day she closed it with her presentation The Arctic is Magic.
Customer Experience in Europe's National Parks
Tuija made two keynote presentations on the topic of Customer Experience to the leaders of Europe's national parks at the EUROPARC Federation's 2014 conference in Killarney, Ireland. She shared the stage with, among others, Heather Humphreys (third from left), Ireland's Minister for Arts, Heritage and the Gaeltacht.
Seventh Year of Arctic Design
Photo by Jesse Harsia
For seven consecutive years, Tuija has been a keynote speaker and workshop leader at Arctic Design Week in Rovaniemi, Lapland, Finland. The city has now claimed the title Capital of Arctic Design.
National Leadership Conference: Insurance
Tuija delivered the keynote address at the 2015 national leadership conference of Finnish insurance and banking firm LähiTapiola. Her message: When it comes to the customer experience, Good Enough is not Good Enough.
Premium Experience on the Baltic
Although cruise ferry MS Viking Grace, which departs every day from Stockholm and Turku, is a modern and high-tech vessel, its owners wanted to make service its true competitive advantage. In a unique personal first, Tuija delivered an in-voyage presentation and workshop about Delivering a Premium Guest Experience for the captain and crew. But she only looks like she's driving.
Design for the Broadcast Industry
Tuija's 2010 message to an audience of broadcast executives and salespeople reflected her years of experience as editor at TheCoolHunter.net: Design is a tool to create emotion. And emotion is what sells experiences and non-commodity items. They invited her to return and speak at another event. Twice.